Frequently Asked Questions
SHIPPING
What Rental Delivery Methods Are Available?
Rentlyzt offers flexible delivery options based on vendor policies. You can choose from:
Vendor Delivery: Some vendors offer direct delivery to your event location.
Third-Party Logistics: Certain vendors partner with courier services for deliveries.
Self-Pickup: You can opt to pick up rental items from the vendor’s location.
How Long Will It Take To Receive My Rental Items?
Delivery timelines depend on the vendor and the selected shipping method. Estimated delivery times will be provided at checkout. We recommend placing your rental order in advance to ensure timely delivery.
PAYMENT
What Payment Methods Are Accepted?
Rentlyzt supports multiple payment methods, including Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), debit/credit cards (Visa, Mastercard), bank transfers (where applicable), and cash on delivery for select vendors.
Is Renting On-Line Safe?
Yes! Rentlyzt ensures a secure and trustworthy rental experience by verifying vendors, using encrypted payment gateways to protect transactions, and providing customer reviews and ratings to help guide your choices.
Order & Retunrs
How do I place an Order?
Simply browse available rental items on Rentlyzt, select the items you need, add them to your cart, choose your preferred delivery method, make a secure payment, and receive confirmation from the vendor to prepare for your event.
How Can I Cancel Or Change My Order?
Order changes or cancellations depend on the vendor’s policy; you can request modifications through your Orders Dashboard, contact the vendor directly via our messaging system, or check the vendor’s cancellation policy before confirming your booking.
Do I need an account to place an order?
Yes, creating an account allows you to track your orders, communicate with vendors, save your favorite vendors and items, and enjoy a smooth rental experience on Rentlyzt.
How Do I Track My Order?
You can track your order by checking the Order Status in your Rentlyzt account, receiving email/SMS updates, or directly contacting the vendor for any inquiries.
How Can I Return Rental Items After Use?
Returns are based on the vendor’s policy, which may include scheduling a pickup service if the vendor offers one, dropping off rental items at the vendor’s location, or following the return guidelines provided at the time of booking.
For further assistance, feel free to reach out to our customer support team! 🚀